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I have not been paid, now what?

Once you have completed the job and notified the Poster that work has been completed on the Band Of Hands platform, the Poster can take up to five days to approve payment. However, the Worker can use the tag feature and send a comment/question to the Poster asking about the payment.

(Go to > Your Profile > My Jobs > Completed > Tap on the Job in question > Comment section >@(first letter of job owner) > Select Job Owner > Send a comment or question Owner about the payment )

Once the Poster has approved payment, you will receive a notification that the payment has been approved. You will receive a payment receipt as soon as the transfer is complete. 

Note: First payments can take up to 7 business days to post. Subsequent transfers will be processed within 48 hours of approval.

If you have sent a reminder to the Poster, their 5 day period has elapsed, and you have not received notification that the payment was approved, send an email to support@bandofhands.com. Include the identification of the job, date completed and amount submitted to Poster. Be sure to include your phone # and the best time to reach you if we have any questions.

 

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